We are just beginning to build our Technical Support team and are looking for new colleagues who can help us improve our infrastructure monitoring and incident management processes. The Technical Support team is responsible for monitoring and supporting the infrastructure. We collaborate closely with the DevOps team and other technical teams to ensure stable operations and rapid resolution of incidents.
In this role, you'll also be involved in investigating complex technical issues reported by our customer support managers, who handle incoming gamers' requests. It's important to be able to conduct a preliminary investigation of the report and delegate further actions as necessary.
Responsibilities:
Work with k8s and Prometheus stack.
24/7 network and infrastructure monitoring.
Keeping up-to-date project related runbooks.
Set up and maintain monitoring and alerting systems.
Prioritize and manage several open issues at one time.
Work closely with DevOps to quickly resolve incidents.
Identify and address technical issues that may affect our users, and escalate them to the development team.
0-2 year of experience in Technical Support in complex technical solutions;
Experience with Prometheus stack (Grafana, AlertManager)
Experience with Docker and Kubernetes;
Incident & problem management experience;
Ability to read system logs and analyse them;
Excellent problem-solving and communication skills;
Strong Linux skills.
Experience with GCP, AWS or other cloud services;
Experience in Game development domain;
Knowledge of English to communicate with international teams and read technical documentation.
Our team unites creative professionals who have made a great effort to develop a top-quality project for gaming consoles. If you possess experience in game development or are just a gamer to the core, you are welcome to be a part of our international team, where your skills and creativity will be boosted, and the possibility for growth will always be in the game!
Competitive salary;
Medical insurance, sick leaves and social benefits;
Relocation package;
Sports compensation;
Online English classes;
Referral bonuses;
Co-working compensation;
Corporate events.
...Have a predictable daily home time work schedule. Drive the same out-and-back dedicated route and work with the same customers every... ...50 miles of London, KY. Minimum 3 months of Class A driving experience. Additional benefits ~ Medical, dental and vision...
Join the team at Avera! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture: Be part of a multidisciplinary team...
...mark in Global Sourcing and Procurement Services (GS&PS) Our Global Sourcing & Procurement Services (GS&PS) colleagues manage all AIG third party spend, ensuring maximized productivity and quality. Our global team includes Category Strategy, Negotiations and...
Description: Ted Britt Ford Fairfax in Fairfax Virginia is an Elite Ford Dealership in the DC Metro Area with with several President's Awards over the years. We are one of very best dealerships to work at. We have a very friendly and fun work environment with a very...
...Summary Location: Remote Experience: 4+ years Commitment: Full-time; 40 hours... ...Our Brands Revive ( is a custom web design and development brand whose mission... ...looking for a talented and experienced Front End Developer to develop thoughtful and easy-to-use online...