HVAC Technical Claims Advisor answers inbound calls from service providers to diagnose, validate, negotiate, and audit claims using Company guidelines, demonstrated trade experience, and Cinch training to determine the appropriate claim decision and dollar amount of the repair.
Responsibilities:
Process incoming telephone calls with service providers for claim approval with demonstrated proficiency in HVAC and a focus on driving quality repairs.
Review and negotiate claim approvals to ensure that material costs and diagnosis are equitable and within the established guidelines.
Accurately capture and record claim information into company systems
Follow company guidelines, technical knowledge, and established processes to determine appropriate claim decision.
Meet or exceed all established Key Performance Indicators.
Other duties and project work as assigned.
Qualifications:
Proper phone etiquette
Ability to speak and write clearly and accurately.
Demonstrated proficiency in typing and grammar.
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Effective active listening skills
Ability to manage multiple computer screens, applications, projects, and/or priorities.
Ability to drive company performance with a focus on delivering an excellent customer experience.
Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
Technical/professional expertise is demonstrated through problem solving, applying technical knowledge.
...for more info! Apply at Call recruiting today at (312) 724 - 8787 ext 2 About Pure Freight Lines, LTD.: A family-owned, Illinois-based transportation and logistics company is looking for safety-concious, experienced truck drivers and owner-operators....
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