Job Description

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

We are seeking a dedicated and detail-oriented Clinic Operations Systems Support Liaison to join our healthcare team. This role involves providing technical and operational support to ensure the smooth functioning of clinic systems and processes. The ideal candidate will have a strong background in healthcare operations, excellent problem-solving skills, and the ability to work collaboratively with clinical and administrative staff.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

100% paid medical premiums for our full-time employees  

Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 

The longer you stay, the more vacation you’ll accrue! 

Longevity Pay (Monthly payments after two years of service) 

Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

Free financial and legal counseling 

Free mental health counseling services 

Gym membership discounts and access to wellness programs 

Other employee discounts including entertainment, car rentals, cell phones, etc. 

Resources for child and elder care 

Plus many more! 

Position Summary:

Provides workflow support for electronic healthcare record (EHR) workflows in UT Physicians Clinics.  This role is responsible for the identification of improved workflow and personalization opportunities via observation and subsequently facilitates one-on-one support to the end user.  Functions as a subject matter expert, liaison and project manager for deployment of key workflows surrounding the EHR; supporting practice plan operations and in full collaboration with clinical technology managers and analysts.  Mentor lower level employees on strategies to support clinicians. 

 

Position Key Accountabilities:

Monitors opportunity for improvement in workflows or personalization of user¿s Epic EHR to facilitate an improved experience for providers and staff through at the elbow (ATE) observations and support and through the utilization of available Epic reports such as the Executive Packet, Signal and other reporting tools and key performance indicators (KPIs).  Supports clinics through rounding, works collaboratively with clinic and department leaders to recognize needs and identify solutions.  Ability to work independently with minimal supervision.

Supports end-users to ensure standardization of best practice in the use of Electronic Health Records (EHR) and other assigned areas of focus with the ability to integrate new workflow concepts into practice.  Ensures adoption of key EHR workflows throughout assigned departments.  Acts as a resource/liaison for employees, physicians and management, including front line support.

Supports the development of safe, productive, patient-centered employees and providers by developing and implementing plans to improve the overall efficiency, effectiveness and quality of UT Physicians' departments and patient care services.  Documents processes in need of additional evaluation and identifies opportunities for improvement.  Acts as a lead on projects involving the improvement of EHR practices within clinics.

Measures and reports out on performance of providers, staff and departments to identify areas improved as a result of efforts and in collaboration with UTP operations, identifies reporting needs to monitor workflows.  Maintains excellent communication with all levels of staff and leadership.

Partners with other operational and clinical technology departments to plan and facilitate workflow deployments within assigned departments.  Critically evaluates proposed workflows to identify potential barriers for staff and physicians. 
Build relationships with department and clinic leadership, providers and staff within assigned areas of responsibility.  

Works with the Epic Analysts and Managers to identify efficient workflows to be deployed to the end users and identify and recommend opportunities to optimize.  Ability to evaluate workflows against practice standards to improve patient services and increase satisfaction with the Epic EHR; initiating change as required.  Collaborates with the Epic EHR Training team to develop training materials that comply with established policies and regulatory standards.

Performs other duties as assigned.

Certification/Skills:

EPIC - EPIC Certification Epic Informaticist or Ambulatory Certification preferred

Strong communication

Problem-solving

Customer service skills

Requires working knowledge of electronic health records (preferably Epic)

Proficient with Microsoft Office

 

Minimum Education:

High School Diploma or equivalent required.

 

Minimum Experience:

4 years relevant work experience required

2 years experience as a Medical Assistant, LVN, RN, clinic operations, or EHR analyst/informaticist preferred

Experience using EPIC electronic health record preferred

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects. 

 

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

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