Job Description

Position Overview: The Office Coordinator provides administrative support and customer service to all customers. The Office Coordinator performs administrative duties as assigned.

Reporting Structure: Reports to Office Manager

Over the last forty years, United Scrap Metal (“USM”) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. Earning them both National acclaim and recognition with the achievement of several dozen awards. With 700+ team members across 11 locations nationally, the company’s commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail, and barge shipment. Equally as important is the expansion of the team’s focus on philanthropy, sustainability, diversity, and safety / compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers, and local communities as it continues to drive forward into the next forty years and beyond.

Primary Objectives:

• Provides administrative support to the Office Manager
• Acts as customer service representative and establishes a positive image
• Assists the General Manager and Transportation Manager as needed

Summary of Job Responsibilities

• · Professionally handles all incoming phone calls and greets visitors and vendors
• · Assists with customer requests and serves as a resource
• · Provides internal support for operations, transportation, and office team
• · Supports sales representatives by communicating with customers, preparing paperwork for loads, pricing, and reporting.
• · Supports the Dispatch Function by taking and entering calls, preparing paperwork, and assisting transportation manager.
• · Organizes monthly customer breakdowns and forwards to the Recycling Consultant
• · Prepares shipping paperwork and invoices all outbound loads
• · Places stationery / tools / cleaning supplies/ food orders and when needed runs errands to pick them up
• · Prepares and sends daily activity report to required recipients
• · Manages all mail / parcel services
• · Supports the A/P function within the PA unit which includes setting up new vendors, coding invoices, scanning to accounting, and keeps track of paid and unpaid invoices
• · Creates monthly expense reports and makes sure all credit card balances are in check
• · Creates monthly reports to track containers and waste
• · Maintains an organized office/workspace
• · Files paperwork appropriately
• · Other duties as assigned.

Desired Characteristics:

• High School Diploma required, college degree preferred, and previous similar position experience
• Must possess a professional, charismatic, and customer service focused attitude
• Standard MS Office software usage (Outlook, Excel, Word)
• Ability to work in a face paced environment, managing multiple priorities
• Ability to perform accurate data entry
• Excellent written and verbal communication skills
• Highly organized
• Candidate must pass a pre-employment physical, background, and credit check
• Available to maintain flexible scheduling requirements as determined by the manager and /or business needs of the operation.

Minimum Safety Training Requirements:

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook

We strive to demonstrate our Core Values in all positions at USM:

Trust ● Commitment ● Loyalty ● Passion ● Respect● Service ● Performance

USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a Zero Impairment Workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Talent Acquisition contact or another member of our People Experience Team at [email protected]. The decision on granting reasonable accommodation will be made on a case-by-case basis.

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