Job Description

ABOUT 10X HEALTH SYSTEM

10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

POSITION SUMMARY

The Wellness Concierge Assistant will be responsible for guiding patients through their health and wellness journey through high levels of customer service. This individual will coordinate lab appointments and ensure all patient needs are addressed prior to meeting with the Wellness Concierge. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to manage multiple tasks while maintaining attention to detail.

OBJECTIVES

• Engage with clients to build strong relationships, supporting them throughout their treatment plan and guiding them through the sales process
• Ensure exceptional customer satisfaction by delivering high-quality service and addressing client needs
• Assist with compliance tasks by maintaining accurate reports and ensuring clients meet necessary requirements
• Coordinate lab appointments, provide patients with requisition forms, and follow up on completed lab work
• Efficiently schedule in-person and virtual patient appointments through the EMR system
• Track patient progress, ensuring completion of required lab work and physical exams by managing ongoing tasks
• Address patient inquiries and concerns, providing clear information to meet their needs
• Input opportunities into Salesforce when a Wellness Concierge is unavailable

COMPETENCIES

• Customer service or administrative experience, preferably in healthcare or wellness
• Excellent verbal and written communication skills with the ability to build relationships and engage with patients professionally
• Strong organizational skills with the ability to manage a high volume of new patients and keep information organized
• Ability to efficiently handle administrative tasks and follow established guidelines
• Effective problem-solving skills with the ability to anticipate and address patient needs
• Comfortable working with a sense of urgency
• Experience coordinating appointments and managing compliance tasks
• Familiarity with EMR and CRM systems, such as Salesforce
• Knowledge of sales standards and customer service routines

EDUCATION AND EXPERIENCE

• High school diploma or GED preferred
• 2 years in a customer service role

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer
• Travel required – 20%

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected]. Already a 10X Health candidate? Please connect directly with your recruiter to discuss this opportunity.

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