Job Description

Aya Healthcare has an exciting 26-week contract opportunity for Telecom Engineers in Springfield, IL!

Job Details:

JOB TITLE: Telecom Engineer I

CONTRACT DURATION: 26 weeks

SHIFT: Monday-Friday 8am-5pm

WEEKEND REQUIREMENT: No

LOCATION: Springfield, IL

ONBOARDING TIME: Expect 3-5 weeks from offer acceptance to start date.

Responsibilities and Duties:

• Telecom Engineer I performs routine Moves, Adds, and Changes to the AVAYA telecommunication system and system adjuncts.
• Work with users to define needs or provide training in proper use of equipment and services.
• Assists in the design, development, testing and training of AVAYA communications software and hardware. Will also be involved in the implementation, training and testing of communications projects.
• Works with vendor support groups to ensure proper escalation during outages or periods of degraded system performance.
• Ensures that integrity, availability and accessibility of the network infrastructure are maximized.
• Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.
• Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.
• Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.
• Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.
• Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.
• Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.
• Operate within Memorial s Code of Conduct and Ethics at all times and constantly display Memorial s Behavioral Standards.

Qualifications and Skills:

• Education and Certifications:

• • A bachelor s degree in a computer-related field is required. Three to four years experience in the telecommunications industry may be considered in lieu of a degree.

• Experience:

• • Two to four years experience in the telecommunications industry is preferred.

• Skills:

• • Telecom Engineer I should have knowledge of AVAYA communication manager, AVAYA Modular Messaging, AVAYA Call Center software, Ecas call accounting, Trunking from a LEC T1, POTS, loop start, ground start Trunking, Data Networking basics, and structured cabling principles.
  • Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations. Must also be able to effectively manage competing priorities.
  • Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
  • Demonstrated dedication to a positive attitude and strong customer service support.
  • Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
  • Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness.
  • Must possess sound decision-making ability, operate well under pressure and be tenacious in resolving difficult problems.

Application Requirements (due at time of phone screen with recruiter):

• Resume with last seven years of work history if applicable - all work history gaps of 90+ days must be explained.
• Copy of diploma for highest level of completed education.
• Two manager/supervisor references who you have worked with in the last two years.
• Upcoming requested time off for the duration of the contract.
• Interview availability for the next 7-10 days.
• Documentation of Covid vaccination or medical/religious exemption.

AYA DELIVERS

• Front-of-the-line access to exclusive jobs at thousands of healthcare facilities nationwide.
• A robust team and dedicated recruiter to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.
• A credentialing specialist to streamline the entire compliance process.
• Premium medical, dental, vision and life insurance beginning day one of your assignment.

Aya Healthcare is an Equal Opportunity Employer and encourages all to apply!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: RTX1c310e
• Position Id: 8466383

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