Job Description

Service/Repair Technician

Are you passionate about hands-on technical work and positively impacting individuals' lives using durable medical equipment (DME)? Independent Medical Equipment seeks a dedicated Service/Repair Technician to join our team, providing expert repair services for essential mobility equipment. If you are detail-oriented, solution-driven, and enjoy working independently and collaboratively, this role is for you!

Primary Function

The Service/Repair Technician is responsible for diagnosing, repairing, and maintaining a wide range of durable medical equipment (DME). This includes manual wheelchairs, tilt-in-space wheelchairs, lift chairs, hospital beds, scooters, and consumer power wheelchairs (Group 2).

Key Responsibilities

• Respond promptly to service calls and perform repairs in the office or in the field.
• Diagnose and resolve equipment issues, including troubleshooting over the phone when possible.
• Conduct repairs on rental fleet equipment and customer-purchased items.
• Communicate with manufacturers to resolve repair or troubleshooting issues.
• Process return authorizations (RAs) and warranty replacements for defective items.
• Maintain an organized inventory of parts, batteries, and stock items needed for the service department.
• Track and manage warranty claims, ensuring timely and accurate replacements.
• Attend manufacturer repair training to stay current with equipment updates and best practices.
• Provide excellent customer service when interacting with patients and referral sources.
• Assist in completing work orders, including researching components, preparing quotes, and coordinating with insurance providers.

Required Experience

• Technical Background: 1–3 years of experience in a repair technician role, preferably in durable medical equipment or a related field.
• Problem-Solving Skills: Strong diagnostic and troubleshooting skills, with the ability to resolve technical issues efficiently.
• Customer Service: Excellent interpersonal and communication skills to deliver patient-focused solutions.
• Organizational Skills: Ability to manage inventory, process service calls, and prioritize tasks effectively.

Position Overview:

• Job Title: Service/Repair Technician
• Location: Chattanooga,TN.
• Job Type: Full-time, M-F / 40 hours
• Compensation: $17.00 per hour, or higher based on experience
• Benefits: Health and dental coverage, 401K, and a supportive work-life balance

Join us at Independent Medical Equipment to play a pivotal role in delivering top-notch service and care to individuals relying on mobility solutions!

Job Tags

Similar Jobs