Senior Manager Customer Experience LCS
In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is hybrid. This role is contributing to the Process Automation Energy Industries division as well as the Process Automation Process Industries division. You will be mainly accountable for: •Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified. •Tracking completion of service visits and ensuring all documentation are completed in a timely manner. •Maintaining and monitoring competency and certification database. •Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery. Our team dynamics You will join a dynamic, talented, high performing team, where you will be able to thrive.
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
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