Job Description

Chick-fil-A Jimmy Carter Blvd is owned and operated by Chug Shafe. Chug has been with the Chick-fil-A brand for over 30 years and has been an Operator for coming up on 25 years. The team at Chick-fil-A Jimmy Carter Blvd is dedicated to growing their high-volume business while serving the community with care and excellence. They value Positivity, Enthusiasm, Attentiveness, Courtesy and Hustle! Their leadership team is made up of individuals who embody integrity, servant leadership and a growth mindset. Come join this growing team today.

POSITION OBJECTIVE:

Chick-fil-A Jimmy Carter Blvd is seeking a Drive-through Director with the ability to provide operational oversight and strong leadership to the 120 team members that make up the restaurant. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve. This individual will have their hand in multiple operational aspects of the restaurant but primarily owning all drive-through operations.

This opportunity is far greater than “fast food” but is an opportunity for a key individual to impact the day-to-day team members and business functions of a Chick-fil-A restaurant. This leader will be intentionally developed, and long-term this person will have the opportunity to serve as a top leader in an even larger capacity.

POSITION KEY RESPONSIBILITIES:

• Opening and/or closing the restaurant
• Cash management
• Upkeep of drive-through technology and understanding drive-through metrics
• Maintain food safety and drive-through speed of service
• Order accuracy and peak hour transactions/sales
• Positively impact the team and culture by modeling core values
• Lead and coach the team by being hands-on in the operation
• Build relationships with the team/customers while leading the team toward goals
• Hold team accountable for operational excellence
• Train and develop team leaders and members through coaching, feedback, and goal setting
• Ensure operational effectiveness, find ways to improve and implement new strategies
• Track metrics and results in their area of responsibility
• Focus on improving guest and team member care
• Perform with excellence while in the busy, fast-paced environment of the business
• Lead with clear communication; monitor and increase team member retention
• Meet regularly with Operator and Leadership Team to set goals, train, and achieve results

SKILLS & EXPERIENCE NEEDED:

• Bachelor’s Degree preferred
• Proven leadership skills and experience
• Organized, detail-oriented with a strong sense of follow through
• Results oriented and able to work in a very fast-paced, high-stress environment
• High emotional Intelligence; Passion for people and delivering world class service
• Spirit of authenticity, grit, empathy, and a strong work-ethic
• Systems thinker; innovator; problem-solver
• Effective communicator with the entire team
• Resourceful; has the ability to think and do; go-getter
• High integrity and character
• Optimistic in adversity; a natural team cheerleader
• Demonstrates servant-leadership mentality
• Sense of ownership; self-motivated with a willingness and eagerness to learn
• Takes initiative; driven and hardworking individual with a growth mindset
• Ability to keep composure under high pressure and make decisions quickly
• Desire to care for and develop others. Strong relationship builder.

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