Job Description

About Us:

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

Loloi is seeking a talented Quality Coordinator to join our growing team. This position reports directly to our Director of Product Compliance and will play an integral role in our Quality and Compliance team.

This role is to assist the quality team in setting and tracking objectives, goals, and KPIs. This person will also inspect and test samples as per the request of different stakeholders within Loloi, to ensure they meet the quality requirements as per AQL levels, product specifications, and customer expectations. Your goal will be to continuously improve the quality for our rug and textile products by working with performance results and to assure supplier quality compliance.

This role is based onsite 5 days a week (M-F) at our Dallas, TX headquarters . If you have experience working with complex data utilizing spreadsheets, business intelligence, or other quantitative problem-solving tools, we want to hear from you!

Responsibilities

Investigate Quality Issues

• Work with different stakeholders to investigate potential quality issues in the supply chain.
• Review queries from different stakeholders within Loloi.
• Collect evidence and gather information about the query.
• Thoroughly investigate the queries by digging deeper into various parts of the supply chain.
• Report back the scale of the issue with relevant data.
• Quarantine the product/issue to stop from spreading further.
• Take action involving stakeholders to properly solve the quality issue using root cause analysis.
• Take steps to implement Preventive Actions and share good examples with other departments.

Work on Customer Experience

• Create a list of customer feedback from Amazon and Wayfair on weekly basis.
• Find common anomalies in customer feedback.
• Aggregate the data in terms of collections, size, color, rug type, etc.
• Do customer tests in DCs to validate customer data.
• Do Root Cause analysis on the findings.
• Report on findings and implement action plan together with the business teams in respective countries.
• Review customer returns data from Amazon, Wayfair and other customers.

Work on Quality Inspection Data

• Review Inspection data from different countries/vendors.
• Aggregate the data in terms of collections, size, color, rug type, production process, etc.
• Inspect products in DCs to validate data.
• Do Root Cause analysis on the findings.
• Report on findings and implement action plan together with the business teams in respective countries.
• Review Inspection Reports from International and domestic inspections.

Quality Assurance and Quality Control

• Study and prepare various SOP related to quality and compliance.
• Perform regular checks/audits, design control systems and implement practice to drive service compliance.
• Ensure compliance with established internal control procedures, by examining records, reports, operating practices, and documentation.

Project Management

• Research and prepare findings on various projects as assigned
• Prepare presentation and recommendations
• Maintain all project documents in a database

Data Analytic

• Maintains data by entering new and updated quality inspection report information
• Prepares source data for computer entry by compiling and sorting information
• Establishes entry priorities
• Secures information by completing database backups

Qualifications:

• Minimum 3-5 years of relevant experience involved in working on Excel or business intelligence applications like PowerBI etc.
• Preferred 1-3 years of experience of project management
• Organizational skills must be able to properly manage files, communicate with different areas of the company and utilize network files properly
• Must be computer literate in Microsoft office with minimum intermediate Excel skills that involve Pivot Tables, V-lookups
• Confidentiality to be maintained as data information and compliance projects dictate
• Train coworkers on new SOP as needed
• Multi-Tasking and prioritizing different projects as needed
• Takes initiative and works well independently
• Able to lift at least 50 lbs. and able to work standing up during business hours when needed
• Some physical work is required
• Must be Bilingual in Spanish
• BA/BS degree preferred

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

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