Job Description

We are seeking a Managing Director for our 60-room iconic, independent full-service island resort on the beautiful Block Island, Rhode Island. We are looking for a highly skilled Managing Director, enthusiastic about maintaining our exceptional guest experiences and fostering a positive and collaborative work environment. This position is an excellent fit for a seasoned professional with prior experience managing historic, seasonal New England properties and a consistent hospitality excellence record. Our Managing Director should embody the ambitious standards inherent to a luxury resort environment, seamlessly blending exceptional leadership capabilities with robust financial acumen and extensive food and beverage knowledge. In addition, they will demonstrate transformative sales and marketing strategies, accompanied by an unwavering enthusiasm to exceed guest expectations.

As Managing Director, you oversee all facets of the property, including lodging, food and beverage, and events. You will be responsible for hiring, training, and managing a substantial seasonal team every Spring, collaborating with department heads to achieve property-wide targets, delivering memorable group experiences in our event spaces, and more.

The Managing Director will be at the heart of our operations, setting strategies to uphold our formidable reputation while driving annual revenues. Ideal candidates will deliver a strong leadership spirit, passion for guest service, the ability to manage complex operations in a high-volume setting, and a deep understanding of food & beverage operations, events, and hospitality financials.

Responsibilities

• Leadership: Provide strong leadership and guidance to all hotel staff, fostering a positive and productive work environment.
• Guest Experience: Ensure guests receive a high-quality, personalized experience and promptly and professionally address any concerns or issues.
• Financial Management: Develop and manage budgets, optimize revenue streams, and ensure profitability while maintaining cost-control measures.
• Operational Management: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure smooth and efficient services.
• Sales and Marketing: Work closely with the marketing team to develop and implement attractive marketing strategies to maximize occupancy and develop the hotel's brand presence.
• Compliance and Safety: Ensure the hotel complies with health, safety, and legal standards, effectively managing risks.
• Strategic Planning: Collaborate with the ownership/board to develop long-term strategic goals and lead the hotel’s progression toward them.
• Food and Beverage: Oversee the food and beverage operations to ensure exceptional dining and event experiences, maintain ambitious standards of quality and service, and collaborate with chefs and staff to create innovative menus that align with the hotels' standards.

Qualifications

• A bachelor’s degree in hospitality management, Business Administration, or related field is preferred.
• Minimum of 5-7 years of Hotel General Manager or Managing Director experience in a full-service or luxury hotel.
• Minimum of 3-5 years of food and beverage management experience from a full-service hotel or resort.
• Proven experience managing seasonal New England properties and historic hotels.
• Strong leadership skills with a passion for guest service and initiative-taking problem-solving.
• Must have a la carte and banquet food and beverage management experience from a full-service hotel or resort.
• Strong leadership, financial acumen, sales and marketing, exceptional communication and people skills, and the ability to make strategic decisions under pressure.
• Elevated level of professionalism, integrity, and guest-oriented attitude.
• Expertise in training and leading large, seasonal teams.
• Experience working with J1 and H2B Visa student programs.

Benefits

• Competitive Base Salary + Bonus
• Medical and Dental Insurance Coverage
• Paid Vacation
• Professional Development Opportunities
• Full Training Program
• Relocation
• Housing

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