IT Solutions Account Engineer Job at LMT Technology Solutions, Rochester, NY

cjdjTjVUVE5vUWFCV2xjNEtlYVFpSlIyUlE9PQ==
  • LMT Technology Solutions
  • Rochester, NY

Job Description

:

If you are a dedicated IT professional who thrives in a fast-paced environment and enjoys working closely with clients to deliver exceptional IT services, we would love to hear from you! As an Account Engineer, you will be part of a team that provides onsite and remote support while under the guidance and assistance of a Senior Engineer. As the team member with the most hands-on knowledge of your assigned clients' IT systems and network infrastructure, you will work closely with your clients to provide technical support, expert guidance, and regularly scheduled maintenance. This position requires a high level of technical expertise, excellent collaboration and teamwork skills, a passion for learning, and a desire to provide exceptional customer service.

Perks:

LMT provides a very competitive compensation package which includes a competitive base salary, an quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package.

  • PTO: 18 days of PTO in a year
  • LMT contributes $875 a month to your Benefits Package
  • Quarterly bonus potential
  • LMT offers a company matched 401k plan, up to 4%, after 6 months of active employment
  • Company paid professional development opportunities for professional certifications and soft skills training
  • Opportunities for community involvement

Day to Day Duties of the Account Engineer:

The Account Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients.

  • Collaborate with the team to develop and implement IT solutions tailored to meet client needs
  • Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues
  • Conduct proactive system monitoring and preventive maintenance tasks
  • Document all activities, configurations, and resolutions accurately and comprehensively
  • Respond to ticket escalations for your assigned Clients
  • Regularly communicate with clients on the status and resolution of issues
  • When necessary, act as the liaison to client vendors for printers, accounting packages, wiring projects, etc.
  • Upon completion of tasks or tickets, update LMT's PSA platform with detailed documentation and accurate time entries
  • Ensure accurate documentation for your assigned clients by regularly reviewing and updating documentation
  • Timely response to client tickets to meet Service Level Agreements (SLAs)
  • Daily review of caseloads for your assigned clients
  • Provide after-hours and weekend support on a rotational basis
  • Stay up-to-date with the latest technologies and industry trends to provide innovative IT solutions

  • Minimum 2 years of experience supporting servers, workstations, printers and network switches
  • Previous experience servicing and troubleshooting:

Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD

365 user, mailbox, and SharePoint accounts

Microsoft Hyper-V or ESXi hypervisors

Microsoft Windows 10, 11

Microsoft Office Suite

  • Troubleshooting enterprise systems
  • Knowledge of VMWare and/or Hyper-V a plus
  • Ability to diagnose and prioritize client issues and properly manage client expectations
  • Demonstrated problem-solving skills and critical thinking ability
  • Excellent listening and communication skills, both verbal and written
  • Excellent documentation skills
  • Commitment to knowledge sharing among team members
  • Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus
  • Knowledge of ConnectWise a plus

Additional Preferred Skills

  • Experience with enterprise backup solutions
  • Experience with SonicWall
  • Experience managing Microsoft Azure Cloud Computing Services

Compensation details: 65000-80000 Yearly Salary

PI0e2ab641243a-30492-36570465

Job Tags

Remote job, Weekend work,

Similar Jobs

GENESYS Health Alliance

Psych Nurse Practitioner / Mid-level - Part Time - Pamunkey Regional Jail Job at GENESYS Health Alliance

 ...Position Title: Psych Nurse Practitioner / Mid-level - Part Time - Pamunkey Regional Jail Location: Hanover, VA Salary...  ...diagnosing patients, and medication management. Education ~ Graduate of an accredited school of nursing Certifications /... 

Sevita

Direct Support Professional Job at Sevita

 ...REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental...  ...Pay: $14.75/hr,Pay on Demand,Full benefits package for full-time employees, including a 401(k) with a 3% company match ~ Time... 

Sail

Property Manager (Luxury) Job at Sail

 ...Description: About Us SAIL is a team of dedicated property experts. Asset optimizers. Experience creators. We take a concierge approach to property management, where every aspect of marketing and operations is handled with care and precision. We build thriving communities... 

Fud

Fashion Recommerce Expert Job at Fud

 ...We are a growing start-up company looking for a Fashion Recommerce Expert to join our community. As a Fashion Recommerce Expert, you will be responsible for a variety of tasks to help our community, including researching, sharing, and teaching others to succeed with their... 

The LiRo Group

Office Engineer Job at The LiRo Group

 ...We have an immediate need for an Office Engineer in Pearl River, NY. Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering News-Record, LiRo...