Job Description

If you are a dedicated IT professional who thrives in a fast-paced environment and enjoys working closely with clients to deliver exceptional IT services, we would love to hear from you! As an Account Engineer, you will be part of a team that provides onsite and remote support while under the guidance and assistance of a Senior Engineer. As the team member with the most hands-on knowledge of your assigned clients' IT systems and network infrastructure, you will work closely with your clients to provide technical support, expert guidance, and regularly scheduled maintenance. This position requires a high level of technical expertise, excellent collaboration and teamwork skills, a passion for learning, and a desire to provide exceptional customer service.

Perks:

LMT provides a very competitive compensation package which includes a competitive base salary, an quarterly bonus program, long-term incentives and a Comprehensive Employee Benefits Package.

• PTO: 18 days of PTO in a year
• LMT contributes $875 a month to your Benefits Package
• Quarterly bonus potential
• LMT offers a company matched 401k plan, up to 4%, after 6 months of active employment
• Company paid professional development opportunities for professional certifications and soft skills training
• Opportunities for community involvement
  

Day to Day Duties of the Account Engineer:

The Account Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients.

• Collaborate with the team to develop and implement IT solutions tailored to meet client needs
• Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues
• Conduct proactive system monitoring and preventive maintenance tasks
• Document all activities, configurations, and resolutions accurately and comprehensively
• Respond to ticket escalations for your assigned Clients
• Regularly communicate with clients on the status and resolution of issues
• When necessary, act as the liaison to client vendors for printers, accounting packages, wiring projects, etc.
• Upon completion of tasks or tickets, update LMT's PSA platform with detailed documentation and accurate time entries
• Ensure accurate documentation for your assigned clients by regularly reviewing and updating documentation
• Timely response to client tickets to meet Service Level Agreements (SLAs)
• Daily review of caseloads for your assigned clients
• Provide after-hours and weekend support on a rotational basis
• Stay up-to-date with the latest technologies and industry trends to provide innovative IT solutions

• Minimum 2 years of experience supporting servers, workstations, printers and network switches
• Previous experience servicing and troubleshooting:

Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD

365 user, mailbox, and SharePoint accounts

Microsoft Hyper-V or ESXi hypervisors

Microsoft Windows 10, 11

Microsoft Office Suite

• Troubleshooting enterprise systems
• Knowledge of VMWare and/or Hyper-V a plus
• Ability to diagnose and prioritize client issues and properly manage client expectations
• Demonstrated problem-solving skills and critical thinking ability
• Excellent listening and communication skills, both verbal and written
• Excellent documentation skills
• Commitment to knowledge sharing among team members
• Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus
• Knowledge of ConnectWise a plus

Additional Preferred Skills

• Experience with enterprise backup solutions
• Experience with SonicWall
• Experience managing Microsoft Azure Cloud Computing Services

Compensation details: 65000-80000 Yearly Salary

PI0e2ab641243a-30492-36570465

Job Tags

Similar Jobs