Job Description

Position : Full Time, Salary, Exempt
Job Title : Head of Customer Growth
Reports to : Chief Marketing & Communications Officer
Supervises : Customer Growth Team
Location : Cleveland, OH

About DigitalC

DigitalC is not your typical nonprofit. We are a bold Internet Service Provider (ISP), disrupting the telecommunications industry by delivering next-generation connectivity solutions to cities. We pride ourselves on entrepreneurial grit and a bold mission to bridge the digital divide—not just as a service provider, but as a driving force in advancing broadband access and nonprofit service delivery.

Founded in 2015, DigitalC has grown into a business-minded, technology-driven social enterprise committed to reshaping how broadband access is delivered. Our state-of-the-art fixed wireless network, powered by next-generation FWA (ngFWA) technology, sets a new standard for connectivity in NFL cities, leveraging strategic partnerships with local institutions, government entities, and industry innovators to redefine access and unlock boundless potential. With no contracts, no hidden fees, and internet at $18/month, we challenge the status quo by providing residents and businesses with the superior connectivity experience they deserve.

Our team works at the intersection of technology, community, and business, blending telecom expertise with a mission-first approach. DigitalC is a national model for scalable, sustainable broadband solutions and a driving force in creating a connected future for all.

Job Summary

The Head of Customer Growth will lead DigitalC’s efforts to acquire new subscribers, expand market penetration, and deliver measurable results as we disrupt the telecommunications industry with affordable, next-generation connectivity solutions. This role blends strategy and execution, focusing on scaling operations, optimizing sales processes, and fostering partnerships to drive sustained growth.

The ideal candidate is a data-driven, results-oriented leader who thrives at the intersection of business and technology. You will lead a dedicated sales team, collaborate with third-party call centers, and work cross-functionally to ensure seamless execution across customer acquisition, onboarding, and retention efforts. This is a unique opportunity to contribute to a mission-driven organization while bringing a bold, entrepreneurial approach to the telecom revolution.

Key Responsibilities

• Develop and execute comprehensive strategies to achieve ambitious subscriber growth and market expansion goals.
• Drive customer acquisition by optimizing sales processes, leveraging data insights, and building scalable systems to support growth.
• Partner with third-party call centers to implement high-impact scripts, training programs, and tools to maximize customer conversions.

• Ensure data integrity in CRM platforms like HubSpot and Splynx through regular audits and alignment with installation processes.
• Collaborate with installation teams to deliver a seamless onboarding experience for customers.
• Monitor and analyze key metrics (e.g., acquisition rates, call conversion rates, customer lifetime value) to inform strategy adjustments and performance improvements.

• Identify and capitalize on local growth opportunities through community events, activations, and partnerships to drive awareness and customer sign-ups.
• Collaborate with marketing teams on targeted campaigns, localized messaging, and lead-nurturing strategies to attract and retain subscribers.

• Leverage tools such as AI, automations, and analytics to streamline operations, improve decision-making, and drive efficiency.
• Stay ahead of industry trends by analyzing market insights and competitor offerings to maintain a competitive advantage.

Qualifications

• Proven leadership in sales, customer growth, or business development, with experience in telecommunications or technology preferred.
• Strong proficiency with CRM tools (HubSpot preferred) and call center management experience.
• Demonstrated ability to analyze data, track KPIs, and optimize strategies to drive measurable results.
• Experience implementing scalable tools and processes to streamline customer acquisition and team operations.
• Strong leadership, communication, and collaboration skills to foster high-performing teams.
• Entrepreneurial mindset with a focus on delivering bold solutions in a mission-driven environment.

Benefits

• Medical Insurance: Comprehensive coverage for all full-time employees.
• Dental & Vision Insurance: Fully covered (100%) for full-time employees and their dependents.
• Disability Coverage: Short-Term Disability (STD) and Long-Term Disability (LTD) provided at no cost to full-time employees.
• Life Insurance & AD&D: Fully covered for all full-time employees.
• 401(k) Plan: Includes a competitive company match to support your retirement goals.
• Paid Time Off (PTO): Generous PTO policy, including vacation days and paid holidays.

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.

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