Job Description

Flight Operation Coordinator

*** This Role is an In-House Role. The Candidate must be able to travel to our Boca Raton Office. We are not Considering remote candidates***

Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best. We are seeking a skilled and detail-oriented Flight Coordinator to join our firm, responsible for coordinating and scheduling flights for our valued customers. As a Flight Coordinator, you will play a vital role in ensuring safe and seamless operations.

Key Responsibilities:

• Coordinate and Schedule Flights: Utilize your organizational skills to efficiently arrange flight itineraries for our discerning Jets.com customers, taking into account their preferences and requirements.
• Ensure Safe Operations: Prioritize safety by closely monitoring flight progress, weather conditions, and other factors that may impact the flight. Be prepared to adjust plans as necessary to ensure a smooth and secure journey for all parties involved.
• Client Communication: Establish and maintain clear communication with clients throughout their travel experience, providing updates on flight status, itinerary changes, and any other relevant information to ensure a positive experience.
• Accurate Documentation: Keep detailed and accurate flight records, documenting each client's trip from start to finish. Additionally, reconcile their account and manage billing and payment processes efficiently.
• Customer Service: Handle customer inquiries and concerns promptly and professionally, striving to resolve any issues that may arise during the travel process.
• Compliance and Safety: Adhere strictly to all aviation regulations, protocols, and safety procedures to maintain the highest standards of safety and service for our clients.

Qualifications:

• Detail-Oriented and Organized: Possess excellent attention to detail and organizational skills to manage multiple flights and clients simultaneously.
• Professional Communication: Demonstrate outstanding verbal and written communication skills, as you will interact with a diverse range of individuals within and outside the organization.
• Ability to Work Under Pressure: Remain calm and composed under pressure while handling time-sensitive tasks and unforeseen circumstances that may arise in the aviation industry.
• Aviation Knowledge: Though preferred, prior experience or knowledge in the aviation industry is not mandatory. However, a willingness to learn and develop in this field is essential.
• Proficiency in Computer Systems: Be well-versed in using computer systems and software to efficiently manage flight schedules, documentation, and client communications.

Perks and Benefits:

• Paid Vacation: We believe in the importance of work-life balance, and that's why we offer generous paid vacation time so you can recharge and return refreshed.
• 401k Match: Secure your financial future with our 401k match program, ensuring your hard work pays off in the long run.
• Employer Contribution Towards Medical: Your well-being matters to us. We offer a competitive medical benefits package to keep you in top shape.
• Exciting Team Activities: Beyond the numbers, we enjoy fostering camaraderie through team-building events and activities that add some fun to the mix.
• Discretionary year-end bonus based on performance: We acknowledge and celebrate hard work.

If you are a proactive and reliable individual with a passion for providing exceptional service and have the necessary organizational and communication skills, we encourage you to apply for this exciting opportunity. Join our team and be part of an organization that sets the standard for luxury and safety in the private aviation industry.

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