About the Role
A Los Angeles-based band is looking for an Ecommerce & Merchandising Operator to develop and manage the band’s merchandise strategy across touring and e-commerce channels. This role is responsible for merchandise planning, sales strategy, and marketing execution while ensuring a seamless customer experience. The ideal candidate has a strong background in merchandising, e-commerce operations, and marketing within the entertainment or fashion industry.
This role will report directly to the Director of Ecommerce, collaborating closely to align merchandising and marketing strategies with the band’s overall vision. The Director of Ecommerce will provide strategic direction while this role will be expected to execute day-to-day operations, manage product lifecycle, ensure sales optimization, and maintain efficient e-commerce functionality.
Key Responsibilities
Merchandising & Product Strategy
• Develop and curate unique, high-quality merchandise that aligns with the band’s brand.
• Oversee product lifecycle, from concept and design to sampling, production and sales.
• Work closely with vendors, designers, and production partners.
• Forecast trends and analyze past sales to inform product decisions.
E-Commerce Management
• Manage Shopify storefront operations, ensuring optimal product listings and inventory tracking.
• Monitor sales performance, analyze data, and adjust pricing and promotions accordingly.
• Ensure a seamless checkout and customer experience to maximize conversions.
Marketing & Sales Growth
• Develop and execute merchandising marketing campaigns across digital channels.
• Oversee Meta (Facebook/Instagram) and Google Ads campaigns to drive sales.
• Work with marketing teams to leverage social media and email marketing for promotions.
Inventory & Financial Oversight
• Set and manage budgets for merchandising, ensuring profitability.
• Optimize stock levels, balancing demand and preventing overproduction.
• Provide sales forecasting and revenue reporting.
Requirements & Qualifications
• 3+ years in merchandising and e-commerce sales
• Proven Shopify experience, including store management and sales optimization.
• Experience in budgeting, forecasting, and financial management.
• Strong knowledge of digital marketing, paid ads, and sales funnels.
• Excellent organizational, time-management, and problem-solving skills.
Preferred Skills & Attributes
• Passion for music and live entertainment.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong communication and leadership skills.
• Experience collaborating with marketing, design, and production teams.
• Basic understanding of graphic design tools (Adobe Photoshop, Canva).
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