Job Description

Full job description

As a Customer Support Specialist, you will be vital in delivering a world-class customer experience to our global client base and act as a key resource for platform expertise internally. We pride ourselves on providing timely, professional, and courteous support to our platform's users.

At VTS, we take a hands-on, proactive approach to customer service, and this role is central to carrying out that mission. You will interact with users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world.

Your days will include extensive inter-team collaboration, a variety of new and challenging situations, and plenty of opportunities to help drive the growth of our team and organization.

To thrive in this role, you should share our passion for technology with an aptitude for making sense of complex tech. Strong interpersonal skills with an emphasis on teamwork, strong communication skills, and comfortable working and making decisions independently. Ownership, initiative, and integrity are a must for us. We need someone with high energy who grows in a fast-paced, scaling company environment, with the flexibility to take on competing priorities.

Please note: this role will be a 1 year contract with the possibility of extension. The role can also be remote.

Here's what you can expect as a Customer Support Specialist:

• Be our customers' first point of contact, providing friendly and efficient support.
• Help our clients be the best at what they do by explaining the platform functionality and tools.
• Investigate and troubleshoot internal and customer-reported issues.
• Log defects and provide follow-ups to the clients.
• Work with other teams to ensure a consistent client experience.

What Makes You a Great Fit?

• Proven excellence in a customer service position, ideally within the SaaS industry
• Strong oral and written communication skills, with the ability to communicate technical concepts in simple, accessible language
• Very strong analytical thinker
• Maintains composure under pressure
• Fast learner with strong technical understanding
• The ideal candidate should have experience with writing simple conditional logic to retrieve, update, and manage data effectively.
• Excels independently and in a team environment
• Experience with a ticketing system, such as Zendesk, Zoho Desk, Intercom, etcNice to have: Experience with Jira, Looker.

What VTS Values & How We Show It:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you're building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

About VTS:

VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry's leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.

VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.

EEO Guidelines

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]

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