Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...applications (ETL/ELT). Hands-on and robust experience in Python, Unix Shell scripting, SQL and handling of JSON, XML data. Cloud Computing knowledge, experience in building batch and streaming data pipelines using cloud data engineering technologies ( in GCP/AWS/...
Ethrue-001, LLC DBA EadsCo Cleaning is looking for a professional housekeeper who is able to attend to our facilities with integrity and attention to detail. This is a Full Time position. We are looking for someone who will provide the highest level of guest satisfaction...
...Highgate Hotels Highgate is a premier real estate investment and hospitality management... ...hospitality property cycle, from planning and development through recapitalization or disposition... ...! As an Accounting - Shared Services Intern, you will play a key role and gain...
**This is a fully remote position and does not require you to move or relocate before hire... ...Inc. is a dynamic and innovative legal transcription and virtual assistant company committed... ...and capitalizationlegal terms, medical terms, locations and names Conduct basic...
...lighting and lighting controls. Proficiency in MS Office and Adobe Acrobat is essential. Familiarity with Oasis, Cahill, Excel, Smartsheet, and Bluebeam is advantageous. Strong eagerness to learn and understand technical aspects of lighting products. Excellent...