Job Description

Genius Talent has partnered with a leading credit union in search of a Recoveries Representative. The Recoveries Representative monitors and maintains assigned accounts through review, follow-up, and implementation of payment arrangements. Collects on charged-off accounts and assists with related legal matters. Responds to member and staff queries about accounts relating to all post-charge-off accounts. Communicates with members negotiating and recommending solutions to improve member account status. Performs skip-tracing and account documentation of negotiated payment arrangements while adhering to applicable regulatory requirements and internal guidelines.

Responsibilities:

• Performs processing in most of the following specialized legal collections areas: Payment Arrangements/Settlements on charged-off accounts, Warrants in Debt and court procedure, Subpoenas/Information Requests, Liens/Garnishments, Bankruptcy, and Repossessions.
• Makes outbound collection attempts to members by telephone and letter to assist them in setting up payment arrangements on charged-off accounts.
• Recommends resolutions to members with delinquent accounts; manages and follows up when payment arrangements have not been met.
• Performs skip tracing inquiries and activities, as necessary, to obtain contact information to contact members with charged-off accounts.
• Resolves charged-off loans or shares on members’ accounts using negotiation skills.
• Navigates multiple systems to contact, track and monitor member accounts.
• Performs quality control on documents and processes.
• Performs specialized research and responds to requests from internal and external sources.

Requirements:

• One year of collections, customer service, sales, or other related experience is required.
• One year from college or technical school preferred.

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