Job Description

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet and voice services, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a product manager, designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

BE PART OF THE CONNECTION

As a Product Analyst , you'll be responsible for conducting business analysis activities around new product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supports a new product. Act as liaison between Product Management and technical and operational support groups impacted by new products - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.

What Our Product Analysts Enjoy Most

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business.
• Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
• Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience.
• Model and forecast business trends based on historical data sets and planned product changes or feature launches.
• Exhibit a proficiency with third party reporting system and serves as the primary licensed seat holder and the day to day vendor liaison for third party reporting systems.
• Support product and feature launches with data analysis and presentation that reflects the customer’s experience and usage of the new product/feature.
• Identify data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding.
• Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
• Perform other duties as required.

Required Qualifications

WHAT YOU’LL BRING TO SPECTRUM

• Experience:
• Business Analysis experience - 3+ years of experience
• Education:
• Bachelor’s degree in Science, Engineering, Math or related field or equivalent experience
• Skills:
• Effective analytical and problem solving skills
• Expertise in Excel and PowerPoint
• Abilities:
• Ability to read, write, speak and understand English
• Ability to analyze and interpret data
• Ability to define key performance indicators / metrics
• Ability to document, prepare and present data-driven presentations
• Ability to manage multiple projects at one time
• Ability to prioritize and organize effectively
• Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
• Ability to quickly become subject matter expert on multiple databases and reporting tools
• Travel Ability:
• Office Environment
• Schedule:
• Full time
• This position is eligible to work in a hybrid work model (combination of in-office and remote days)

Preferred Qualifications

• Ability to communicate verbally and in writing in a clear and straightforward manner
• Ability to communicate with direct management and company personnel
• Ability to make decisions and solve problems while working under pressure
• Ability to show judgment and initiative and to accomplish job duties Cross-functional working skills

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life

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MPD355 2025-47528 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-02-12 07:00 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $67,100.00 and $107,300.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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